Work Experience
Customer Support Associate
Compass Experience Labs
• Handled outbound calls via Aircall to verify and confirm customer drop-off,pick-up and delivery schedules, ensuring accuracy of addresses, servicedetails, and tracking packages.• Responded to customer inquiries via SMS and email using HubSpot,addressing general questions and service-related concerns.• Created and managed support tickets for requests such as emailconfirmations, scheduling issues, or additional support needs.• Processed order cancellations upon customer request with properdocumentation and follow-through.• Ensured timely, clear, and professional communication in all customerinteractions, meeting service level expectations.• Monitored and followed up on open tickets to ensure prompt resolutionand customer satisfaction.
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Technical Support Representative
Visaya Knowledge Process Outsourcing Corporation (DJI)
• Drone Setup & Support – Help customers set up DJI drones• Troubleshooting—Diagnose and resolve technical issues.• Returns & Exchanges – Assist with faulty product replacements.• Package Tracking – Use CRM software to provide delivery updates.• Customer Service—Ensure a smooth and satisfying experience.
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Recruitment coordinator II / Payroll Specialist
PSG Global Solutions (AYA healthcare)
• Entering employee timecards and timesheets• Ensuring accurate payment for shifts worked• Identifying and resolving missing shifts• Looking for missing shifts and correcting records• Finding missing employee information and adding it to records• Entering payroll data into the system
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Customer Service Representative
Continuum Global Solutions (Covid Vaccine Seasonal Account)
• Handling calls about vaccine availability• Checking available vaccines by location• Gathering customer information for eligibility• Assisting with scheduling appointments
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Customer Service Representative
Concentrix (Virgin Media UK - Telco) Moving House Dept
• Assisting customers with address changes• Verifying service availability at new locations• Upselling services before relocation• Retaining customers requesting cancellations
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Technical Support Representative
Teleperformance (Direct TV)
• Troubleshooting TV issues over the phone• Assisting customers in fixing errors• Scheduling technician appointments if needed• Troubleshooting TV issues over the phone• Assisting customers in fixing errors• Scheduling technician appointments if needed
