ECOMMERCE CUSTOMER SERVICE SPECIALIST
Helping Ecommerce Businesses build Seamless Customer Support Operations
Platforms & Tools I Work With Support & CRM Tools: Zendesk | Shopify | Slack | Zoho | WhatsApp Business Retail & Ecommerce Platforms: Amazon | Shopify | eBay | Aliexpress | Alibaba | Sitejabber | Loox
My Expertise
Ecommerce After-Sales Specialist | Customer Service Team Setup & Training | Phone, Chat & Email Support | Social Media Management |Order Processing | Refunds | Exchanges | Account Updates | Cancellations? Workflow Creation & Optimization
How I Can Help Your Business Thrive?
- Provide exceptional customer support by assisting with product inquiries, account setup, and order issues
- Build and train a high-performing support team tailored to your business needs
- Optimize workflows and processes to enhance customer experience and retention
- Develop training materials to ensure consistency and efficiency in customer service
- Analyze and improve customer feedback systems to enhance satisfaction and loyalty
Skills & Strengths
Proficient in Microsoft tools
Highly organized
Deadline-driven
Fast learner
Problem solver
Team player
Let me help you streamline your customer service operations and elevate your ecommerce success!
I also am a licensed phsychometrician by profession. I can also help with Human Resource concerns!
