I'm an e-commerce specialist with 4+ years of hands-on experience supporting Shopify, DTC, and Dropshipping businesses. I help keep day-to-day operations running smoothly from product listings and catalog management to supplier coordination, quality checks, and customer support.
I've worked with different types of products, including fashion, footwear, beauty, wellness, and general merchandise. I'm comfortable managing product information such as titles, descriptions, variants, sizes, colors, pricing, tags, collections, specifications, and images.
I pay close attention to details because I know that a small mistake in a size, variant, price, or product specification can lead to customer complaints, refunds, and unnecessary work. I make it a habit to check information against the source and clarify anything that doesn't look right.
On the customer support side, I've handled questions and issues involving orders, shipping delays, sizing, returns, refunds, damaged or incorrect products, replacements, and other product concerns. When something needs to be checked with a supplier or fulfillment team, I handle the follow-up and make sure it doesn't get overlooked.
Having worked with both DTC and dropshipping businesses, I'm comfortable adapting to different processes, customer expectations, and workflows.
Tools I work with:
Shopify | Google Sheets | Amazon Seller Central | Klaviyo | Canva | Notion | Trello | Asana | ClickUp | Slack | ----------- | Poky | Kopy | ChatGPT | Claude | Zendesk
I'm comfortable following SOPs and working independently, but I also know when to ask questions instead of making assumptions especially when dealing with product information or customer issues.
I'm not looking to simply complete tasks and move on. I want to understand the business, take ownership of my responsibilities, and become someone the team can rely on.
If you're looking for someone who can support Shopify product operations, e-commerce processes, and customer support, I'd be happy to help.
