Customer Support Team Lead with experience managing Customer Service Representatives and Verification Officers in both voice and non-voice environments. I specialize in customer service, team leadership, training, quality assurance, and process improvement.
I oversee daily operations, coach tea-----------mbers, and ensure customers receive excellent support through phone, email, and chat. Since I personally train my team, I am also highly experienced in handling customer inquiries, resolving issues, and performing detailed verification tasks that require accuracy and attention to detail.
In addition, I create client reports, analyze performance metrics, and recommend process improvements to increase efficiency and enhance the customer experience. I am passionate about building high-performing teams and delivering exceptional customer service.
