With over 7 years of experience in the BPO industry, I started as a Customer Service Representative (CSR) in a telco US account, where I handled billing, sales, account management, escalations, and more as part of a team of experts.
I also gained experience in technical support as a troubleshooter for AT&T, focusing on resolving cable-related issues. Recently, I had the opportunity to explore leadership roles, successfully managing a team of 15 members. In this leadership capacity, I oversaw various administrative tasks, including daily, weekly, and monthly reports. I extracted data, presented insights to the team, and conducted coaching sessions and tea-----------etings.
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