Helping Shopify and online stores reduce support workload, improve response time, and streamline operations.
Key Outcomes I Deliver
Faster response times and improved customer satisfaction
Reduced ticket volume and repetitive inquiries
Fewer refunds and disputes
Streamlined backend operations
Automation to reduce manual work
Customer Support (50–100+ Tickets/Day)<8efe80624d780eba0c6493ec45140364>Email and chat support using Gorgias, Re:amaze, and Shopify Inbox
Order tracking, shipping delays, and lost packages
Refunds, returns, and dispute handling
Product inquiries and order modifications
Focus: Customer satisfaction, efficiency, and retention
eCommerce Operations (Shopify & Backend)
Order and fulfillment management
Refund processing and issue resolution
Supplier coordination for stock or delay issues
Product listings management (variants, SKUs, accuracy)
Bridges customer experience and backend operations for faster resolution.
Automation & Workflow Optimization
Optimize FAQs, macros, and templates to reduce ticket volume
Build basic automations in ----------- and AI tools
Create SOPs and standardized workflows
Design chatbot-ready flows for customer inquiries
Focus: Efficiency and reducing repetitive work
CRM & Data Management
Maintain accurate CRM records (Salesforce and similar tools)
Remove duplicates and fix inconsistent data
Perform accurate data entry, research, and lead scraping
Organize data for better tracking and decision-making
Tools I Use
Shopify | Gorgias | Re:amaze | Salesforce | ----------- | Slack | Gmail | WhatsApp | ChatGPT
Why Clients Work With Me
Combines customer support, eCommerce operations, and automation
Proactive and detail-oriented
Focused on improving business efficiency, organization, and scalability
Let’s Work Together
If you’re looking for someone to manage support, improve workflows, and optimize your backend operations, I’m ready to help.
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