IT Support & System Specialist
IT Support & Helpdesk Technician
Data Entry Specialist
Certificate of Completion: Google Workspace
CertiCertified TESOL/TEFL Educator
Studied: Autodesk AUTOCADD 2D & 3D Rendering with basic animation
Knowlegable in Sketchup with Vray
4 years experience in Office Administration, Academic Secretarial position
Payroll & Clerical in a Chinese International School in Taguig City.
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
