I’m an E-commerce Customer Support & Operations Specialist with 5+ years of experience supporting Amazon, Shopify, and Lazada businesses.
I help e-commerce brands stay organized, respond to customers quickly, resolve issues, and keep daily operations running smoothly.
Here’s what I can help with:
* Customer support via email, chat, and social media
* Shopify and Amazon customer/order support
* Returns, refunds, exchanges, and order tracking
* Amazon Seller Central account health and compliance
* Listing and product information review
* Dispute and escalation handling
* Ticket management and backlog clearing
* 3PL, delivery, and shipping coordination
* Data entry, reporting, and administrative support
* SOP execution and process improvement
I’m experienced with tools including Amazon Seller Central, Shopify, Gorgias, Tawk, HelpScout, Go High Level, Dispatch Track, Excel, Google Sheets, Slack, Teams, Gmail, and Outlook.
I’ve handled 100+ customer interactions daily, maintained a 95% resolution rate, and achieved 97% listing compliance accuracy in Amazon account health work.
I’m reliable, detail-oriented, easy to work with, and comfortable working in fast-paced e-commerce environments where accuracy and quick response times matter.
If you need someone who can take ownership of customer support and day-to-day e-commerce operations, I’d be happy to help.
Verified
