Worked as a Senior Software Engineer (application support) for our HR client for Benefits and Payroll. Resolve tickets on time and provide continuous support to maintain the application's efficiency and performance. Directly communicate with client using email, chat(Skype for business), and Service Now tool for the ticketing system. Also worked as a Unit Manager and an insurance advisor in Sun Life Philippines. Able to manage a high performing team and sell more than 500+ products to clients and provide excellent service-after-sales to them.
