Tech Support Specialist with 5+ years of experience handling technical troubleshooting, user support, POS systems, workstation issues, internet connectivity problems, and operational support across fast-paced environments.
Currently working as a Technical Support Engineer supporting multiple retail branches by resolving 25 to 40 daily technical issues involving cashier systems, printers, hardware devices, network disruptions, and user access concerns. Experienced in troubleshooting incidents, documenting recurring technical issues, and coordinating escalations with support teams to maintain uninterrupted branch operations.
Proficient in Google Workspace, Microsoft 365, HubSpot, Slack, Zoom, ChatGPT, Trello, Asana, ClickUp, and remote collaboration tools. Comfortable supporting remote teams across US, UK, and AU time zones with flexible graveyard shift availability.
Reliable remote work setup with backup internet, UPS power support, dedicated workspace, and strong attention to technical issue resolution and operational efficiency.
