With 15 years of mixed BPO and Banking experience. I work as a team coach as well handling 10-15 agents and focusing on their key metrics. I also have experience in E-commerce for TikTok, Shopee, and Lazada. Previous accounts I handled are the following: Online pharmacy for viagra, cialis, levitra, and many more. I work for Comcast as well for triple play agent for phone, cable, and internet. I work for Google as well for domain registration. I work for American Express Prepaid cards as a customer service. I work for JP Morgan as senior collections for overdraft payments on checking / savings accounts. I work for American Express for collections, new accounts approval for credit cards, skip tracing, KYC verification, and document review.
