I am a highly skilled Application Support Analyst with extensive experience in backend validation and data manipulation using SQL to maintain data integrity and ensure system stability. Having worked as a support for 3 years, I have honed my abilities in managing i----------- tickets, identifying root causes, and delivering solutions within SLAs, always prioritizing business impact.
In addition to my technical expertise, I have specialized in Functional and Manual Testing, both as a Support Analyst and Quality Assurance Analyst. I have developed a strong proficiency in creating detailed test cases, test scenarios, and associated documentation to ensure thorough validation of systems.
My experience is particularly focused on ERP and enterprise systems, with a deep understanding of manufacturing processes and warehouse management systems. I am also proficient with tools such as JIRA, Zephyr for Test Management, and databases like MSSQL and Oracle. I am dedicated to providing reliable support and continuously improving system performance to meet organizational goals.
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