Results-driven Customer Service and Sales Professional with 9+ years of experience in customer support, technical support, fraud analysis, account management, complaint resolution, and outbound sales. Skilled in handling high-volume customer interactions, troubleshooting technical concerns, managing escalations, and using CRM platforms including Salesforce, HubSpot, and GoHighLevel (GHL). Strong communication, problem-solving, and multitasking abilities in fast-paced environments.