I am a Content Moderation Team Lead with 9 years of experience in the customer service industry and content moderation. I have gained expertise in providing impressive and effective customer service in non-voice and voice accounts.
Throughout my career, I have held different roles in the customer service field that honed my skills and potential. Here’s what I can offer:
Customer Support: identified clients’/customers’ needs and recommended suitable products and rate plans, efficiently handled a high volume of customer calls, managed and thoughtfully responded to all customers' inquiries via phone calls and emails in Salesforce
Communication: effective communicator when dealing with customers, colleagues, and management
Creative Problem-Solving: in-depth knowledge in taking the proper steps in solving a problem similar to the Six Sigma DMAIC process (Define, Measure, Analyze, Improve, Control)
