Are you looking for a reliable assistance that can lighten up your workload?
I, Irene, am here to provide the support you need. Here's what i can offer:
Guest Communications >>>
Handling of guest and tenant inquiries through phone, email, and chat, providing fast and professional support.
Entrust me your guest complaints by assessing issues, offering solutions, and escalating when necessary.
Responding to reviews, positive or negative, to boost engagement and listing visibility.
Assisted guests with room transfers during maintenance or emergency situations, ensuring a smooth transition
Coordinated with maintenance teams and informed guests about necessary room changes to minimize inconvenience
Operations Management >>>
Assist you with creating and uploading listings thru AIRBNB, VRBO.
Connecting listing thru PMS like Hospitable or Guesty.
Managing your reservation modifications, cancellations, and policy explanations to ensure smooth booking experiences.
Let me manage your daily operations for multiple rental units, ensuring smooth check-in/check-out processes and high guest satisfaction.
Assist you with damage claim submissions, documentation, and follow-up with
platforms like Airbnb.
Vendor Management >>>
Oversaw housekeeping schedules, maintenance tasks, and vendor coordination to maintain property quality and compliance.
Scheduling and supervising cleaning teams, handymen, and contractors for repairs and routine maintenance.
Accounting | Bookkeeping >>>
Processing of payroll by calculating hours, deductions, and salaries to ensure employees were paid accurately and on time.
Assisting in preparing tax documents and schedules by organizing financial records and coordinating with accountants.
Reconciling of bank statements with company records each month to identify discrepancies and keep financial data accurate.
I reviewed and processed vendor invoices, scheduled payments, and kept AP records updated.
I created invoices, tracked incoming payments, and followed up on overdue accounts to maintain accurate AR records.
I prepared monthly financial statements such as the balance sheet and profit and loss report for management review.
My goal is to keep your properties well-managed, your guests satisfied, and your workload worry-free.
My qualities are:
>Dependability and Professionalism
>Accuracy
>Confidentiality and Integrity
>Prompt and Friendly communication
>Handling pressure
>Fast learner
Having completed these tasks in the past, I became knowledgeable and efficient in using these following tools/Applications/Platforms:
Property Management Systems:
Guesty
Hospitable
Hostaway
Dynamic Pricing Tool:
Pricelabs
Booking Platforms:
Airbnb Portal
----------- Portal
VRBO
Guest Verification:
AutoHost
Internal Communications:
Teams
Slack
Whatsapp
ViberFacebook/Messenger
Gmail
Zoom
AI / Productivity Tools:
ChatGPT
Door Lock:
LYNX
Remote Lock
Schlage
August App
Calls/SMS:
Aloware
Ring Central
Google Voice
DialPad
If you need my services you can contact me easily at
Whatsapp: -----------
Google Chat/Email: -----------
