As Training Manager at LAVA Automation, I lead the development and execution of comprehensive training programs for our virtual assistants specializing in support for insurance companies and financial agencies.
I'm responsible for onboarding new hires, equipping them with the industry-specific knowledge, technical skills, and best practices necessary to excel in their roles.
My focus is on ensuring our VAs are proficient in areas such as client communication, CRM management, policy processing, claims support, financial data analysis, regulatory compliance, and other key tasks within the insurance and finance sectors. I continuously evaluate and update training materials to reflect industry changes and evolving client needs, guaranteeing our team consistently delivers top-tier support.
I also mentor and coach VAs, providing ongoing support and feedback to foster their professional growth and ensure client satisfaction.
