A dedicated and adaptable professional with over 6 years of combined experience in customer service, team leadership, administrative support, and event facilitation. I bring a strong work ethic, excellent communication skills, and a passion for providing top-notch service in both physical and virtual environments.
Experience:
Executive Assistant (1 year)
Provided high-level administrative support to management
Handled data entry for payroll and timesheet monitoring of virtual employees
Managed calendars, email correspondence, and scheduling tasks
Maintained accurate records and ensured timely reporting
Customer Service Representative / Subject Matter Expert (4 years)
Delivered exceptional customer support via phone, email, and chat
Promoted to SME, leading and mentoring a team of agents
Facilitated coaching sessions and performance reviews
Assisted in training new hires and maintaining quality standards
Service Crew & Party Host (1 year)
Handled customer orders and ensured prompt service with a friendly demeanor
Organized and hosted children’s parties and events
Developed strong interpersonal skills by interacting with guests and managing crowd engagement
Worked efficiently in a fast-paced, team-oriented environment
Skills:
Administrative Support
Calendar & Email Management
Payroll & Timesheet Monitoring
Applicant Screening & Interview Scheduling
Customer Service (Voice & Non-Voice)
Leadership & Coaching
Event Coordination
Strong Communication Skills
Tools: Google Workspace, MS Office, Zoom, Slack, and more
Availability:
Full-time / Part-time
Remote work setup
Open to flexible shifts
