Dialer & IT Support Specialist | Campaign Management | Technical Support Expert
Experienced in handling dialer operations, managing campaigns, and providing IT support to optimize business efficiency. Skilled in Five9 and VICI Dialer management, including monitoring, troubleshooting, and campaign administration. Adept at searching for new campaigns, workforce management, and staffing analysis, ensuring seamless operations.
Proficient in hardware and software troubleshooting, networking, and remote assistance, offering technical support to agents and subcontractors. Strong background in PC troubleshooting, phone configuration (WEB & SIP), SAGE payment processing, and IT helpdesk support.
Expertise in operating system development, sales audit, process analysis, and statistics reporting using spreadsheets. Knowledgeable in DNC (Do Not Call) & DNE (Do Not Email) processing, system analysis and design, and low-performance processing.
Additionally skilled in Canva and CapCut for creative tasks. Dedicated to optimizing campaign performance, ensuring smooth dialer operations, and enhancing system efficiency through data-driven insights and IT expertise.
