I am enthusiastic, highly motivated, dynamic, positive and experienced with proven work expertise in managing start up BPO and Shared Services industry both operations and support group for more than 10 years and counting. Having the ability to manage team and handle both managerial and supervisory functions including all correspondence work related to operations, vendor relations, training, customers, quality group and other stakeholders.
Direct and manage the aspects of assigned business unit or work stream to deliver a high level of customer service and achieve cost effective outcomes with the help operation excellence methodology.
