A Bachelor of Science in Computer Science student at Cavite State University with a strong interest in IT support, troubleshooting, and technology solutions. I have gained knowledge in computer systems, basic programming, databases, and user support through academic projects and hands-on learning. I am familiar with HTML, CSS, basic Python, SQL, Excel, Power BI, and Figma, which helped me develop analytical, technical, and problem-solving skills.
In addition, I have 10 months of experience as a Customer Service Representative in a telecommunications company. In this role, I handled a high volume of customer concerns including account inquiries, payments, basic troubleshooting, and service-related concerns. This experience strengthened my communication, customer service, multitasking, and problem-solving skills while maintaining professionalism and customer satisfaction. I am eager to apply my technical knowledge and support experience in an IT Support, Helpdesk, or Service Desk role.
