Experienced BPO QA Supervisor with over 7 years in quality assurance for customer service teams. Skilled in leading QA operations, developing monitoring strategies, and supporting agent performance through clear feedback and coaching.
Solid background in audits, reporting, and identifying process gaps to support continuous improvement. Familiar with CRM systems, performance tools, and cross-team collaboration to maintain service standards and compliance. Focused on practical solutions, consistent results, and ongoing team development.
