Need someone who can manage customer support, resolve billing issues, or lead a team — without you micromanaging? That's my sweet spot.
I'm an Administrative Operations Specialist with hands-on experience across customer support, healthcare billing, and team leadership. Most recently, I supported U.S. healthcare billing operations at Apria Healthcare — handling Commercial Insurance, Medicare, and Medicaid accounts, reviewing documentation, and working directly with patients and insurers to resolve billing concerns, follow up on outstanding accounts, and keep records accurate.
Before that, I spent 2+ years at Airbnb, progressing from Customer Service Representative to Team Coordinator to Team Leader:
• As a CSR, I handled 80-100 customer interactions daily via phone, email, and chat — resolving reservations, payments, cancellations, and account issues
• As Team Leader, I led a team of 12-15 support reps, monitoring CSAT, QA, productivity, and attendance while coaching agents and managing escalations
What I bring:
• Customer support + healthcare billing + team leadership in one hire
• Proven track record managing high-volume interactions (80-100/day) without sacrificing quality
• Experience leading and coaching teams of 12-15 people
• Proficient in Salesforce, Zendesk, Atrium, ACIS, Excel, and Google Workspace
• Comfortable working independently across EU, UK, and US time zones
Available for part-time or full-time remote work. Whether you need someone answering tickets, chasing down billing issues, or keeping a team on track, I can take it off your hands.
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