Virtual Assistant with over 7 years of experience delivering exceptional customer service and operational support. Skilled in fraud prevention, claims processing, and concession abuse analysis, with a proven track record of improving client satisfaction and streamlining workflows. Proficient in tools like Shopify, Gorgias, OpenPhone, Visa Resolve Online and Hogan Core Banking. Adept at managing complex cases, supporting teams, and resolving disputes efficiently. Holds a Bachelor’s degree in Hospitality Management, bringing a detail-oriented and customer-focused approach to every task.
