With extensive hands-on experience in both short-term and long-term rental property management, I specialize in providing end-to-end operational support to property owners, guests, and tenants. My experience covers guest communication, property onboarding, reservation management, listing optimization, maintenance coordination, housekeeping, tenant support, and administrative operations.
Short-Term Rental Management Experience
Managed multiple short-term rental properties across Airbnb, -----------, VRBO, and Expedia, supporting day-to-day operations and ensuring smooth guest experiences.
Assisted with property and listing setup, including property information, amenities, house rules, guest instructions, availability, and other essential listing details.
Managed reservations, calendars, inquiries, and guest communications from initial booking through check-out.
Used Guesty, Hostaway, Hospitable (Smartbnb), and Lodgify to manage reservations, guest messaging, property information, and operational workflows.
Used PriceLabs for dynamic pricing and rate management to help optimize occupancy and revenue.
Coordinated check-in and check-out processes, including guest verification, access instructions, key codes, parking information, and arrival requirements.
Managed guest verification workflows, including ID and selfie verification, and followed up when required information was incomplete.
Coordinated with cleaners and maintenance teams to ensure properties were properly prepared between stays.
Used tools such as Breezeway and Turno to coordinate cleaning and property turnover operations.
Handled maintenance issues and urgent guest concerns by communicating with the appropriate vendors and following through until resolution.
Managed access solutions and key systems, including Keycafe and other smart-access workflows, and handled situations where integrations or access codes required manual intervention.
Managed early check-in and late check-out requests while following property policies, availability, and applicable fees.
Responded to guest reviews, including negative feedback, professionally and used recurring feedback to identify areas for operational improvement.
Supported listing and property marketing through Canva, Facebook, Instagram, and TikTok.
Maintained organized operational records using Google Sheets, Notion, Asana, and other project management tools.
Long-Term Rental Management Experience
Supported US-based long-term rental operations, including tenant screening, qualification, lease preparation, rent collection tracking, and move-in/move-out coordination.
Reviewed tenant information and assisted with qualifying prospective tenants based on property requirements.
Coordinated move-in and move-out processes, including meter readings and required documentation.
Tracked rent payments and maintained accurate records for property owners.
Coordinated maintenance requests and followed up with tenants and vendors to ensure issues were addressed promptly.
Assisted with maintaining strong landlord-tenant communication and resolving questions or concerns professionally.
Property Onboarding & Operations
Experienced in coordinating multiple operational tasks during property onboarding and setup, ensuring that important details are completed before a property is ready for guests.
Comfortable working with SOPs, checklists, templates, and repeatable workflows to minimize missed details.
Experienced in coordinating property information, guest access, cleaning, maintenance, pricing, reservations, and communication systems.
Able to manage multiple priorities simultaneously while maintaining attention to detail and meeting time-sensitive check-in and turnover deadlines.
Proactive in identifying operational issues, escalating when necessary, and taking ownership of problems through resolution.
Customer Support Experience
Strong background in customer service and guest support, providing professional, timely, and empathetic assistance to guests, tenants, and property owners.
Experienced in handling inquiries, complaints, urgent situations, booking concerns, access problems, maintenance issues, and conflict resolution.
Skilled at communicating clearly through email, SMS, WhatsApp Business, Viber, RingCentral, and other communication channels.
Experienced with CRM and business tools including HubSpot, Pipedrive, Slack, Gmail, and Outlook.
Maintained clear, consistent communication to build trust and keep owners, guests, tenants, cleaners, and vendors aligned.
Additional Tools & Platforms
Property Management / PMS: Guesty, Hostaway, Hospitable (Smartbnb), Lodgify
OTAs: Airbnb, -----------, VRBO, Expedia
Dynamic Pricing: PriceLabs, RecoDemand
Cleaning / Turnover: Breezeway, Turno
Access / Guest Entry: Keycafe, KeyNest, Igloohome
Project Management: Asana, Notion, Slack, Google Sheets
Payments / Accounting: Stripe, PayPal, QuickBooks, Xero
CRM: HubSpot, Pipedrive
Marketing: Canva, Facebook, Instagram, TikTok
With this combined experience, I bring a strong focus on operational efficiency, guest satisfaction, property standards, and profitability. I am comfortable working independently, managing multiple priorities, following established SOPs, and proactively solving problems to ensure a seamless experience for both property owners and guests.
