Experienced IT Service Manager and Project Manager with a strong background in Agile delivery and cross-functional team coordination. I’ve handled Scrum ceremonies, i-----------/change management, QA oversight, and end-to-end project execution for enterprise systems.
Core Skills:
Agile Project Management & Scrum
IT Service Management (I-----------, Changes, RCA)
JIRA, Confluence, ServiceNow
QA, UAT coordination, documentation
Salesforce Marketing Cloud, Service Cloud, and Experience Cloud
Strong communication and stakeholder management
Advanced Excel, reporting, and analysis
Fast learner, organized, and dependable. Fully equipped for remote work with stable internet and dedicated PC.
