Executive Assistant | Medical Virtual Assistant | Medical Quality Analyst | Clinical Auditor | Healthcare QA | Data Entry Specialist
Summary:
Registered Nurse and operations leader with over 8 years of experience in executive support, medical virtual assistance, and compliance auditing. Proficient in HIPAA compliant documentation, EHR systems such as AthenaNet and Practice Fusion, and QA workflows including audit reporting and root cause analysis. Skilled in calendar management, high volume communication (50-100 daily), and data accuracy. Proven ability to close compliance gaps within 24 hours and support executives, clinical teams, and data driven operations with regulatory precision. Ready to deliver reliable, detail oriented remote support.
Core Competencies:
Executive & Administrative Support: Calendar & Travel Management, High Volume Communication (50-100 daily), Confidential Record Management, Document & Report Preparation, Trello, Notion, Google Workspace
Quality Assurance & Compliance: Healthcare QA, Clinical Documentation Auditing, HIPAA Compliance, SOP Enforcement, Medical Record Review, Accreditation Standards, Risk Identification, Root Cause Analysis
Data Entry & Reporting: High Volume Patient Data Entry, Audit Reporting, KPI Tracking, Compliance Dashboards, Data Analysis, Google Sheets
Healthcare Systems & Tools: AthenaNet, Practice Fusion, DrChrono, EHR/EMR Management, Medical Coding & Billing Basics, Insurance Verification, Patient Intake Operations
Operations & Process Improvement: Workflow Optimization, SOP Development, 24 Hour Gap Closure, Cross Functional Coordination
Communication & Leadership: Stakeholder Communication (Providers, Patients, Executives), Training & Mentorship, Clinical Education
Work Experience:
Executive Assistant (May 2023 - April 2026)
Managed calendars for 2-3 executives, handled 50-100 daily communications, maintained confidential records, and prepared 10-15 business documents monthly using Google Workspace, Trello, and Notion.
Medical Virtual Assistant & Compliance Auditor (June 2021 - April 2023)
Managed daily data entry for 50-60 patients in AthenaNet with 100% HIPAA compliance, coordinated 20-30 patient inquiries weekly, conducted daily audits of 10-15 nurses and client records, and closed all compliance gaps within 24 hours.
Clinical Instructor & Admin Assistant (August 2019 - May 2021)
Mentored 60 clinical instructors, contributed to a 100% board exam passing rate, authored instructional manuals adopted institution-wide, and managed student records and faculty schedules.
Staff Nurse I (April 2017 - July 2019)
Delivered direct patient care across multiple wards, maintained EHR documentation accuracy, and collaborated with interdisciplinary teams on patient care plans.
Customer Service Associate II (September 2015 - March 2017)
Resolved service issues and account errors, reduced repeat contacts through policy-based communication, and improved customer understanding.
Technical Skills:
- Healthcare: AthenaNet, Practice Fusion, DrChrono, EHR/EMR Management, Medical Coding and Billing Basics, Insurance Verification
- Productivity: Google Workspace, Microsoft Office, Notion, Slack
- Communication: RingCentral, Nextiva, GoTo, Zoom, WhatsApp
- Design & Documentation: Canva, Google Workspace, Notion
- AI Tools: ChatGPT, Gemini, DeepSeek, Claude
Verified
