My professional profile, focuses on customer service, short-term rental management, and guest communication. With extensive experience in administrative tasks and data entry, I am skilled in ensuring seamless operations and enhancing guest experiences.
Technical Support Professional at Stream Global Services
Duties and Responsibilities:
- Receive inbound calls from customers calling regarding telephone issues (no dial tone, static on the line and telephone features issues).- Run line test and schedule a repair technician for repair.Take a test to improve your profile
- Transfer customers to internet department or billing department if needed.
- Provide the best customer service and technical support.
Telephone Banker at JP Morgan Chase
Duties and Responsibilities:
- Receive inbound calls from customers calling bank transactions (balance, run down their transactions, order a check, stop payment on a check, wire transfer and no sufficient fund charge refund).
- Transfer customers to credit card, debit card and auto loans department if needed.
- Walk customer through and troubleshoot the bank application and web application.
- Provide the best customer service and technical support.
On Boarding Specialist/Virtual Assistant at AirKeeper
Duties and Responsibilities:
- On board home owners (gather home owners’ personal information and property information and put it in a dashboard).
- List properties in Airbnb, -----------, Homeaway and Expedia.
- Manage properties in Uplisting and import property information to booking sites.
- Stock taking
- Enter contract information in Property Tree for accounting purposes.
- Administrative tasks appointed by the CEO
- Coordinate with other departments (accounting, customer service, I.T., and cleaning team)
Customer Service at Dimple Care: Aged Care Podiatry Duties and Responsibilities:
- Process and complete patient Medicare/DVA referrals for podiatry in Salesforce CRM
- Address Medicare inquiries/concerns from customers through email or inbound calls
- General administration duties: (updating patient records, maintaining accurate records etc.)with customers, doctors, GP, staff, and all other medical representatives to chase up
- Medicare records
- Manage and maintain an up-to-date Medicare queue
- Perform other related tasks as assigned related to Podiatry Customer Service such as but not limited to sending emails, answering phone calls, and doing outbound calls
Account Specialist at TDCX
Duties and Responsibilities:
- Provision of an excellent support experience to E
-payment users via phone, chat, and email
- Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
- Always be on the lookout for ways to improve the way we do things Advocate for users and pass ideas and best practices on to the rest of the team
- Update the internal knowledge base when you discover something new Establish effective working relationships with tea-----------mbers and E-payment users
- Any other duties and responsibilities that may be assigned to you by the management from time to time.
Real Estate Client Services Assistant at Bask Corp.
Duties and Responsibilities:
- List Properties in MLS
- Google Earth Files
- Manage Project Sheet via SmartSheet
- Reception
- Email Management
- CRM
- Maintain lead sheet and identify leads
