I am an Experienced Customer Service Representative and Virtual Assistant with over 10 years of proven success in delivering high-quality support in both voice and non-voice roles. I am adept at handling customer inquiries, appointment setting, and administrative tasks with professionalism and empathy. Fluent in English, tech-savvy, and committed to delivering excellent service with a positive attitude, I am a reliable team player known for strong communication skills, problem-solving, and a passion for continuous ----------- addition to my customer service background, I have solid experience in eCommerce support. I am knowledgeable in Shopify and skilled in using CRM tools such as ReAmaze, Gorgias, Zendesk, and HelpScout, allowing me to efficiently manage orders, resolve issues, and ensure smooth day-to-day operations. My expertise also extends to conflict resolution, performance improvement, quality auditing, coaching, and cross-team collaboration, all of which contribute to better workflows and stronger customer relationships.With a strong work ethic, adaptability, and dedication to exceeding expectations, I am confident in my ability to provide excellent support while helping businesses grow and succeed.
