Experienced Product and Development Training Specialist with a solid background supporting U.S. financial banking and healthcare accounts. Adept at designing and delivering technical training programs, with hands-on experience in major customer service platforms, learning management systems (LMS), and process optimization tools. Known for a proactive, solutions-oriented approach and strong conflict-resolution abilities. Demonstrated leadership throughout academic and professional experiences, with a passion for continuous learning and development. Now seeking to apply technical expertise, instructional design skills, and data-driven training strategies in a Virtual Assistant role.
