Hello! I'm Dominic, a 35-year-old licensed midwife and nurse and a certified dialysis nurse trained to assist patients through pre-, intra-, and post-dialysis care. I bring 12 years of experience in the BPO sector, specializing in customer service, technical support, retention, sales, and warranty services. Furthermore, I have 2 years of experience in BPO, collaborating with the Case Management team to oversee healthcare accounts and manage prior authorization, scheduling appointments, pre-certification, claims, and appeals. As a HIPAA-certified healthcare professional, I strictly follow protocols and maintain a zero-tolerance policy, ensuring that every task is completed accurately and punctually.
