I am an experienced Application Support Analyst with a strong background in Information Technology, specializing in Service Management and Business Analytics. With over three years of progressive experience at Convey Health Solutions, I have developed expertise in resolving complex technical issues, leading software projects, and delivering solutions aligned with business goals. I am skilled in using tools such as MS SQL, JIRA, ActiveBatch, and TOPdesk, and have a solid foundation in database management and application troubleshooting. My ability to lead teams and manage projects, combined with my adaptability to remote work environments, makes me a versatile and reliable professional in the tech industry.
