Hi! I’m Hanna, a Customer Support Virtual Assistant with over 2 years of experience handling email, chat, and phone support across e-commerce, ride-sharing, and financial accounts.
I’ve worked with international companies such as Amazon, Uber, Afterpay, and Cash App, assisting customers with refunds, order tracking, onboarding, billing concerns, and general inquiries.
I specialize in managing high-volume customer support while maintaining fast response times and excellent service quality.
Here’s how I can help your business:
* Respond to customer emails and chat inquiries professionally
* Handle refunds, replacements, and order tracking
* Assist with billing and account-related concerns
* Maintain accurate records and documentation
* Provide friendly and solution-focused customer service
I am reliable, detail-oriented, and experienced in working in fast-paced environments while meeting performance targets.
If you're looking for someone who can take care of your customers and represent your brand well, I’d be happy to help.
Let’s work together!
