As a Service Desk Analyst, | was responsible for providing first level technical support to end-users, ensuring efficient resolution of technical issues while maintaining high customer satisfaction levels.
Assisted users with a range of technical issues related to hardware, software, network connectivity, and applications. Provided first-line support via phone, email, and live chat, diagnosing and resolving issues promptly.
Contributed to creation and updating of internal knowledge base articles to empower users and improve team efficiency. Worked closely with other IT teams and departments to ensure seamless resolution of escalated technical issues and contributed to cross-functional projects.
