Skills:
- Knowledge of US healthcare laws and health insurance regulations.
- A good understanding of medical terminology.
- Familiarity with healthcare management software, electronic health records (EHR), and other digital tools to streamline office operations.
- Ability to address unexpected issues such as appointment conflicts, insurance problems, or equipment malfunctions.
- Strong verbal and written communication skills.
- Experience in coordinating with healthcare professionals, and ensuring efficient use of time.
- Commitment to providing excellent service to patients, handling inquiries, managing complaints, and creating a welcoming environment.
