I am a Technical Support professional with a 8-year track record of bridging the gap between complex technical infrastructure and elite customer service.
What I bring to your business:
>> 8 years of experience: 5 years in high-touch CX and 3 years in dedicated Technical Helpdesk Engineer.
>> Systems Architecture: Expert in setting up and managing Zendesk and ticketing automation to reduce overhead.
>> Tier 2/3 Expertise: Deep troubleshooting skills in SaaS, Active Directory, O365, and Network Security.
>> Operational Scalability: I don't just answer tickets; I build SOPs and Knowledge Bases that allow your support team to scale.
I am looking for a direct partnership with a company that values system uptime, high CSAT scores, and proactive technical leadership. I am reliable, detail-oriented, and capable of working independently in a remote environment.
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