### Customer Service | Chat Support | Healthcare Account | Administrative & Digital Support
I am a reliable and adaptable professional with **2 years of experience in customer service**, including **1 year supporting a healthcare account**. I have experience assisting customers through **chat and other customer support channels**, handling inquiries, resolving concerns, providing accurate information, and maintaining a professional and positive customer experience.
I am comfortable working with different types of people and adapting to new processes, tools, and work environments. I am also a quick learner who can follow instructions carefully while taking initiative when a task requires problem-solving or independent thinking.
### Core Skills
* Customer Service & Customer Support
* Chat Support
* Healthcare Customer Service
* Written Communication
* English Communication
* Data Entry & Document Formatting
* Microsoft Office
* Digital Literacy
* Problem-Solving
* Time & Project Management
* Adaptability & Quick Learning
* Sales & Communication Strategies
* Attention to Detail
* Following Processes and Procedures
### Additional Experience & Skills
Beyond customer service, I have worked on various digital and creative projects, which have helped me develop strong attention to detail, creativity, and technical adaptability. These include:
* Converting and formatting **50 image-based documents into Microsoft Word** within one day, ahead of the original two-day deadline.
* Creating and managing **multiple YouTube channels**, including video editing, thumbnail creation, and content development.
* Learning **Luau programming** and developing a game on Roblox.
* Writing a fantasy story/book as a personal creative project.
* Creating digital artwork and original character concepts.
* Learning new tools and workflows independently to complete different types of projects.
I am open to both short-term and long-term projects and am willing to learn new skills when a project requires them. I value **clear communication, reliability, attention to detail, and delivering quality work on time**.
If you are looking for someone who is adaptable, willing to learn, and capable of handling both customer-facing and digital support tasks, I would be happy to discuss how I can contribute to your project.
