PRO Customer Service | Admin Support | Airbnb Co-Host

Looking for a VA Expert?

10+ years of experience in Customer Support
Former Airbnb Ambassador
Skilled in Administrative Management

PROPERTY & AIRBNB MANAGEMENT
• Airbnb Guest Communication
• STR & LTR
• Maintenance and Vendor Coordination
• Cleaner Scheduling and Quality Control
• Listing Management in Airbnb, VRBO, and -----------
• Aircover Claims and Case Resolutions
• Reputation Management

CUSTOMER SERVICE SUPPORT
• Chat, Email, and Phone Support
• Conflict Resolution & Guest Recovery
• Order Processing, Refunds, and Escalations
• Building Positive Guest and Client Relationships

ADMIN SUPPORT & MANAGEMENT
• Calendar & Email Management
• Data Entry & File Organization
• Task Tracking
• Team Coordination & Scheduling
• Research & Reporting

TOOLS I USE
• Airbnb, VRBO, Hostaway, Hospitable, Guesty
• Google Workspace, Microsoft Office
• Slack, ClickUp, -----------, Zoom

Hit me up and I’d be happy to help you succeed!