A dedicated professional in the BPO industry for 8 years, gaining extensive experience in customer service, Communication and quality assurance. For the past 2 years, I have worked as a Quality Analyst at Dyninno, where I focused on evaluating agent performance, providing constructive feedback, and coaching to enhance overall service quality. I also have experience as an appointment setter in a urology office through Concentrix. I am responsible for handling inbound and outbound calls to schedule, confirm and reschedule patients appointments efficiently. I am passionate about continuous improvement and committed to delivering high s-----------dards in every aspect of my work.
