• Provided top-notch IT assistance and troubleshooting to staff for software and hardware in a continuously-operating production environment both on-site and remotely.
• Managed daily startup tasks, including checking endorsements and requests, repairing databases, and ensuring the functionality of all IT equipment.
• Managed backups for all backup servers.
• Maintained inventory of all hardware and software.
• Installation and administer computer hardware, software and network.
• Received and delegated help desk tickets from other departments.
• Cable installations
• CCTV installation and configuration
• In-charge for contacting ISP providers in case of internet failures.
• Documented, recorded, tracked, and reviewed all issues to improve the productivity of the IT department.
