I am a dedicated freelancer with over a years of experience in Customer Service field, working for one of the top BPO companies in the Philippines before & Remote work for some Companies.
My role involves verifying customer eligibility and coverage, maintaining profiles, ensuring timely claim processing, notifying customers of account changes, assisting with benefit enrollment or extensions, issuing letters for payment discrepancies, and resolving various insurance-related issues.
I also have experience as an Email Customer Support agent for an e-commerce company, using Zendesk to handle product inquiries, order tracking, cancellations, returns, replacements, and refunds.
My skill set includes:
Customer Support (Email, Chat, and Phone)
Data Entry and Typing
Web Research
Tracking
Administrative and Calendar Management
I am proficient in the following tools:
Microsoft Office Suite (PowerPoint, Word, Excel, Publisher)
Google Workspace (Docs, Sheets, Drive)
Airtable, Freshdesk, Trello, Zendesk, Babel Force, Ring Central, and Sales Force|
I am committed to delivering high-quality work ahead of deadlines and take pride in my professional yet personable communication style. I am eager to bring my skills and experience to new opportunities and contribute to your team's success.
I look forward to working with you.
