I help business owners and teams stay organized, manage travel efficiently, and maintain responsive customer communication.
With 14+ years of professional experience in travel coordination and customer service, my core expertise is in Travel Management for corporate and business travelers. I assist clients with booking flights, hotels, and rail travel, creating organized itineraries, and managing travel changes, cancellations, and refunds when plans shift.
I have extensive experience working with Global Distribution Systems such as Amadeus and Sabre, allowing me to efficiently handle complex travel arrangements and coordinate directly with airlines, hotels, and travel suppliers.
In addition to travel management, I also support businesses with Customer Support and Inbox/Ticket Management. I am experienced in handling high volumes of inquiries, organizing incoming requests, and ensuring that customer concerns are addressed promptly and professionally. My background includes working with support platforms such as Zendesk, where I managed email communication, ticket categorization, and issue resolution.
My approach is simple: help businesses run smoothly by handling operational tasks that require organization, accuracy, and reliable communication.
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