Project and account manager that handles different clients.
• Subject matter expert with regards to the system assigned and design user stories and system logic based on business rules.
• Highly involved on operations to guide team on business use cases and user experience.
• Lead multiple technical teams to ensure the needs of the different projects to deliver within budget and timeline both for time and material and fixed-cost projects.
• Build relationship with client to serve the needs and proper communications to both internal and externals parties.
• Handle client escalations on team output, system bugs and operational support.
• Captures all possible scenarios in the user stories and business requirements to produce high quality applications.
• Manage possible risks the project may have and prepare proper steps to mitigate, avoid or accept them.
• Handles career development of the tea-----------mbers and provide guidance for their progression.
• Practices Waterfall, Agile, and Hybrid SDLC methodologies depending on client requirement.
