I have extensive experience in Blended Customer Support, particularly within the collections department for leading international banks such as Lloyds, MBNA, Halifax, Bank of Scotland, and Goldman Sachs Bank. My expertise includes managing customer accounts, offering tailored payment plans, and resolving disputes while maintaining strong customer relationships. Additionally, I had the opportunity to join Turo, a rental car company, where I was responsible for coordinating schedules between car owners and renters. My role primarily involved handling customer inquiries through phone calls, chats, and emails, ensuring a seamless and positive experience for all parties involved.
