I help e-commerce businesses streamline customer support, back-office operations, and order management so they can run their stores more efficiently and scale without operational stress.
I have 5 years of experience in e-commerce operations, customer service, and team supervision. My work includes managing Amazon Seller Central listings, processing orders, refunds, and returns, handling customer inquiries via email and chat, and supporting high-volume back-office workflows with accuracy and speed.
I am also experienced in supervising teams of customer service agents, managing chat queues, and ensuring KPI targets and service quality standards are consistently met.
Tools I use include Amazon Seller Central, Shopify, Zendesk, Salesforce, HubSpot, Gorgias, Google Workspace, Microsoft Office, Slack, Zoom, Microsoft Teams, Trello, Airtable, Jira, Canva, CapCut, ChatGPT, and Grammarly AI.
I am currently available for [full-time / part-time] remote work and can work during your preferred hours and timezone. I am open to long-term roles and committed to becoming a reliable part of a team rather than short-term or project-based work.
My focus is always on accuracy, efficiency, and clear communication. I take ownership of my tasks, follow instructions carefully, and make sure work is completed on time with consistent quality.
If you are looking for a dependable Virtual Assistant with strong e-commerce operations experience and the ability to adapt quickly to tools and workflows, I would be glad to support your business long-term.
