Detail-oriented Virtual Assistant and Customer Support Specialist with 5+ years of experience supporting U.S.-based customers and businesses across telecommunications, insurance, education technology, and short-term rental platforms. Specialized experience supporting Airbnb Hosts and Guests with listing concerns, booking-related issues, disputes, reimbursements, customer communication, and platform processes.
Experienced in managing multiple priorities, resolving customer issues, documenting cases, following operational procedures, and providing professional support across voice, chat, and email. Adaptable, organized, and comfortable learning new systems and working independently in remote environments.
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