Highly skilled and detail-oriented customer service specialist with 8 years of experience. Proficient in
maintaining strong customer relationships by promptly and professionally addressing inquiries and
concerns. Possesses a keen interest in surpassing customer retention rates during cancellation calls
through active listening techniques. Expert in profiling customer needs and providing tailored solutions
Expert in handling the development of project plans, including timelines, milestones, and
resource allocation while maintaining task coordination.
