WORK RELATED EXPERIENCE:
CUSTOMER SERVICE ASSOCIATE
-provide customer service that exceeds expectations
-help customers with inquiries via email and chat using Zendesk and HelpScout
-address customer concerns regarding orders, refunds, returns and other disputes
VIRTUAL ASSISTANT
-managed online shops with the use of Shopify and Big Commerce
-answered emails pertaining to the business
-worked closely with vendors regarding inventory and shipment of orders
-developed and improved SOPs to help further improve the business
KNOWLEDGEABLE IN THE USE OF THE FOLLOWING TOOLS:
*SHOPIFY
*DROPIFIED(previously Shopified)
*BIG COMMERCE
*HELPSCOUT
*ZENDESK
*REAMAZE
*BASECAMP
*ASANA
*SLACK
*AMAZON SELLER CENTRAL
Other Skills:
*CANVA - To create banners and designs for marketing purposes
*ADOBE PHOTOSHOP - To do basic graphic design
*ADOBE LIGHTROOM - To do post-processing for photographs
PERSONAL QUALITIES:
-Excellent written and oral English communication skills
-Goal oriented
-Can multitask
-Can work effectively and efficiently with minimal supervision
-Can work individually or with a team
-Knowledgeable in MS Office tools/Google Tools
Let me know if you might need additional information!
