I am a customer support and operations professional with experience in fintech, cryptocurrency, virtual assistance and community management. My strengths include customer communication, problem solving, compliance support, account investigations, administrative coordination and workflow management. I am highly adaptable, detail oriented and experienced in handling fast paced remote work environments.
I have supported global crypto and fintech platforms by assisting with fraud prevention, payments risk, customer escalations and account reviews. I also have experience managing Web3 communities through X, Telegram and ----------- while supporting user engagement and operations.
My technical skills include Salesforce, Atlassian (Jira and Confluence), AWS, Slack, Zoho Desk, Google Workspace, Canva, Gamma and AI productivity tools such as ChatGPT and Claude AI.
