I have a Bachelor of Arts in Communication and have worked as a customer service representative in a business process outsourcing setting for six months. I have developed my interpersonal, communication, and problem-solving abilities during my academic and professional experiences, which have made me skilled at delivering exceptional customer service as well as resolving concerns.
In my role as a customer service representative, I regularly exceeded my performance goals by successfully handling customer inquiries, offering product specifics, and guaranteeing customers had a satisfying experience. My great ability to retain composure under pressure and swiftly adjust to new procedures enables me to manage tricky situations with ease while keeping a friendly and competent approach.
With a solid foundation in communication principles and a commitment to continuous development, I am thrilled to join a dynamic workforce and utilize my skills to improve satisfaction with clients and drive company growth. The procedures make it possible to handle tough scenarios with ease while maintaining a polite and professional manner.
