Versatile professional with extensive experience in customer service, virtual assistance, and operations across tech, hospitality, fitness, and startup environments. Started as a Customer Service Representative at Airbnb, managing emails, outbound calls, and support tickets from hosts and guests. Served as a Travel Specialist resolving booking, billing, and account issues, then transitioned to Quality Evaluator, reviewing interactions, coaching teams, and developing training materials to improve service quality. Recently worked at a swimming business, promoted from Customer Service to Operations Manager, where I handled team-building, daily operations, customer inquiries, and content creation, gaining hands-on experience across all aspects of the business. Skilled in Airbnb operations, admin tasks, remote work, and team coordination, bringing efficiency, adaptability, and attention to detail to every task.
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